TERMS & CONDITIONS

Please familiarise yourself with our terms and conditions of service before booking an appointment, reading online content or utilising any other services of ours.

Disclaimer

Karina Marschall Naturopathy is owned and operated by Karina Marschall (BHSc., Naturopathy) whom obtained her qualification at Endeavour College of Natural Health and is a member of the Naturopaths and Herbalists Association Australia (NHAA).

The information and work seen is original and the property of Karina Marschall, similarities to previously published material is coincidental. We are not responsible for any interpretation of our content that differs from what was meant. Karina Marschall is not liable for damages of any kind to any person who chooses to utilise the information held on this website.

The content delivered on this website is for informational purposes only and should not replace professional advice. The content is written with up to date research but due to the continuous evolvement of the health industry, some content may not reflect current evidence-based information.

Code of Conduct

Karina Marschall Naturopathy acknowledges health practitioners outside of the Australian Health Practitioner’s Regulation Agency (AHPRA) must comply with the Code of Conduct for Certain Health Care Workers. More information can be found here.

Informed Consent

Karina Marschall obtains informed consent and delivers non-invasive, patient centred care within her scope of practice. When necessary, Karina may recommend an appropriate referral if a particular case falls outside her scope of practice.

Bookings and Payment terms

All prices are quoted, and payments are processed in Australian Dollars ($AUD). Pricing is subject to change without notice. Bookings can be made via the website using the Simple Clinic booking service or via email. Third party partners may retain certain details when making the booking such as but not limited to name, credit card number, contact details etc.

Cancellation Policy

Karina Marschall Naturopathy follows a strict policy regarding cancellation. Cancellation of an appointment requires a minimum of 24 hours’ notice. If a cancellation is made less than 24 hours before the scheduled appointment time, a fee of 100% of the consultation fee will be charged to the client. 

Failure to arrive for an appointment will be considered a no show and a cancellation fee of 100% of the consultation fee will be charged to the client.

Rescheduling

Appointments can be rescheduled up to 24 hours prior to original appointment time. This can be completed via Simple clinic booking service or by contacting Karina Marschall. If the practitioner is unable to attend a consultation, the client will be advised as soon as possible and will be given the opportunity to reschedule or get a refund of their consultation fee.

Additional consultation time will not be offered for late arrivals and 100% of the fee will be charged.

Behaviour and etiquette

We ask that you respect our staff, processes, and facilities so we can provide a comfortable and safe environment. We do not tolerate inappropriate behaviour, aggressive comments or gestures. The practitioner reserves the right to terminate the consultation immediately if necessary and the client will incur 100% of the fee.

Change of Mind

If you feel you have received a product that is not up to standard, please contact us to discuss it further.

New client intake forms

At the time of booking an intake form will be emailed to all new clients. We kindly request you fill this form in before 48 hours of your appointment so adequate preparation can be done.

Privacy

Karina Marschall acknowledges and adheres to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Personal information is obtained via communication by telephone, email, our website, third parties, media and is collected for the primary purpose of delivering our services to you/providing information to our clients.

Disclosure of personal information may include to third parties where you consent to the disclosure or use or where required or authorised by law.  

Personal information is stored in a way to protect it form loss, misuse, unauthorised access, or disclosure. Personal information is to be kept in client files, which are required by law to be kept for a minimum of 7 years.

Important information

Naturopaths are not medical professionals. None of the information on this website or provided via services is a substitute for medical treatment. It is strongly recommended that before changing your diet, lifestyle or taking supplements that you speak to your medical practitioner about these specific changes. This is to ensure duty of care. It is also your responsibility to advise Karina of any new health changes or conditions e.g. pregnancy or starting a new medication. Never stop existing medical treatment without consulting the practitioner who prescribed that medical treatment to you. 

As with anything, there are risks to Naturopathy. You understand and agree that we cannot foresee any adverse reactions, if you do experience an adverse reaction seek medical advice from a doctor or hospital. Karina Marschall Naturopathy and Karina Marschall will not be held accountable or liable for any adverse reactions to herbal or nutritional supplements. If you are concerned about a particular supplement, always stop it immediately. 

Karina Marschall Naturopathy makes all reasonable efforts to ensure that the services and website information contain the highest standard of care, if something does go wrong, you agree that, Karina Marschall or Karina Marschall Naturopathy will not be liable for any loss or damage arising out of this website or services. 

This policy may change or be updated at any time.
ABN: 21 209 253 613